Harrogate Hair Restoration

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Harrogate Hair Restoration

Privacy
Policy

How Harrogate Hair Restoration collects, uses, and protects your personal information.

This policy explains how Harrogate Hair Restoration collects, uses, and protects the personal information you provide when registering your interest via our waiting list form. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Harrogate Hair Restoration is a pre-launch men's non-surgical hair restoration clinic based in Harrogate, North Yorkshire. We are the data controller responsible for your personal information.

Contact:
Email: [email]
Website: www.harrogatehairrestoration.com

2. What Information We Collect

When you complete our waiting list form, we collect the following personal information:

  • First name and last name
  • Email address
  • Area of Harrogate
  • Your primary hair loss concern
  • The treatment you are most interested in
  • The date and time of your registration

We do not collect any special category data (such as medical records or health history) through this form. Information about your hair loss concern is used solely to help us understand demand and tailor our services — it is not a medical record.

3. How We Use Your Information

We use the information you provide for the following purposes only:

  • To register your place on the HHR waiting list
  • To contact you with updates about the clinic's opening date
  • To notify you of your priority booking status and introductory consultation rate
  • To understand the level and nature of demand for our services in Harrogate

We will not use your data for any other purpose without obtaining your explicit consent first.

4. Our Lawful Basis for Processing

Under UK GDPR, we process your personal data on the basis of consent (Article 6(1)(a)). You provide this consent by ticking the consent checkbox on our waiting list form.

This means you have the right to withdraw your consent at any time. If you do, we will stop contacting you and delete your data from our records within 30 days. To withdraw consent, email us at [email].

5. How We Store Your Data

Your information is stored securely in a private Google Sheet accessible only to the founder of Harrogate Hair Restoration. The data is stored on Google's servers, which are covered by Google's data processing agreement and comply with UK GDPR requirements.

We do not store your data on any other platform, share it with any third parties, or use it for advertising or profiling purposes.

6. How Long We Keep Your Data

We will retain your information for as long as is necessary to fulfil the purpose for which it was collected — that is, until the clinic has opened and you have been contacted about your waiting list place.

Once the clinic has opened and initial contact has been made, we will delete waiting list records within 12 months unless you have actively engaged with us to book a consultation or treatment, in which case a separate client record will be created with your consent.

You may request deletion of your data at any time by contacting us.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right to access — you can request a copy of the data we hold about you
  • Right to rectification — you can ask us to correct any inaccurate data
  • Right to erasure — you can ask us to delete your data at any time
  • Right to restrict processing — you can ask us to pause how we use your data
  • Right to data portability — you can request your data in a portable format
  • Right to withdraw consent — you can withdraw consent at any time without giving a reason
  • Right to object — you can object to us processing your data

To exercise any of these rights, please email us at [email]. We will respond within 30 days.

8. Third Parties

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

Your data is stored using Google Workspace infrastructure (Google Sheets). Google acts as a data processor on our behalf and processes data in accordance with our instructions and applicable data protection law. For more information on how Google handles data, please refer to Google's Privacy Policy.

9. Cookies

Our website uses the following analytics tools to help us understand how visitors use our site:

  • Google Analytics (GA4) — tracks page visits, traffic sources, and general usage patterns. Data is processed by Google. See Google's Privacy Policy.
  • Microsoft Clarity — records anonymised session replays, heatmaps, and scroll behaviour to help us improve the site. See Microsoft's Privacy Statement.

These tools use cookies to function. By using our website you consent to this usage. No personally identifiable information is shared with these tools beyond what is standard for analytics purposes.

10. Changes to This Policy

We may update this privacy policy from time to time as our services develop. Any changes will be posted on this page with an updated date. If we make significant changes that affect how we use your data, we will contact you directly.

11. How to Complain

If you have any concerns about how we handle your personal data, please contact us first at [email] and we will do our best to resolve the issue promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk