Harrogate Hair Restoration
How appointments work at Harrogate Hair Restoration, our deposit and cancellation policy, and what to expect when you book.
All appointments at Harrogate Hair Restoration are made by joining the waitlist and being contacted directly when we are ready to take bookings. Once we are open, appointments will be available to book by email or through our online booking system.
Every new client begins with a Cosmetic Scalp Analysis before any treatment is recommended or booked. This ensures we understand your scalp and your goals before anything begins.
A deposit is required to secure all appointments. This is deducted in full from your treatment cost on the day. Deposits exist to cover the cost of time and any products reserved specifically for your appointment.
Deposits are refunded in full where more than 48 hours notice is given. Cancellations with less than 48 hours notice will result in the deposit being retained.
Please arrive on time for your appointment. Appointments are scheduled to allow sufficient time for each client and late arrivals may affect the quality of your treatment.
If you are running late, please let us know as soon as possible. Clients arriving more than 15 minutes late may need to be rescheduled and the deposit will be retained in this instance.
All clients who join the waitlist before we open will receive founding client rates — our lowest prices, available during Phase 1 only. These rates will increase as the clinic grows and the treatment menu expands.
Founding client rates are locked in for the duration of Phase 1 for all clients who register before opening day.
All cosmetic procedures at Harrogate Hair Restoration are available to clients aged 18 and over only. We are unable to carry out any treatment on anyone under the age of 18, regardless of parental consent.
In the rare event that you are unhappy with any aspect of your treatment or experience, please contact us at hello@harrogatehairrestoration.com and we will do our best to resolve the matter promptly and fairly.