Harrogate Hair Restoration
How appointments work at HHR, our cancellation and deposit policy, and what to expect when you book.
A deposit is required to secure all appointments at HHR. This deposit is deducted from the cost of your treatment on the day. Deposits exist to cover the cost of products and time reserved specifically for your appointment.
| Treatment | Deposit Required | Reason |
|---|---|---|
| Trichology Consultation | £30 | Time reservation |
| Medical Hair Programme (all tiers) | £30 | Time reservation |
| LLLT Laser Therapy | £30 | Time reservation |
| Hair Filler Injections | £100 | Products ordered specifically for your appointment |
| PRP Therapy | £50 | Consumables prepared for your appointment |
| Exosome Therapy | £100 | Products ordered specifically for your appointment |
| TED Ultrasound Delivery | £75 | Ordered-in consumables |
| Scalp Micropigmentation | £100 | Time and materials reservation |
| Transplant Aftercare — Standard | £100 | Programme setup |
| Transplant Aftercare — Elite | £200 | Programme setup and treatment materials |
All deposits are deducted in full from your treatment cost on the day of your appointment. The deposit is non-refundable in the event of a late cancellation or missed appointment as detailed below.
We understand that plans change. We ask only that you give us as much notice as possible so that we can manage our appointment schedule and, where applicable, avoid ordering products that cannot be used.
| Treatment Tier | Notice Required | Deposit if Late Cancellation |
|---|---|---|
| Consultation, LLLT, Medical Programme | 48 hours | Deposit retained |
| PRP | 48 hours | Deposit retained |
| Hair Filler Injections, TED, Exosome Therapy, SMP, Aftercare Programme (both tiers) | 5 working days | Deposit retained to cover product costs |
Why 5 working days for Hair Filler, TED, Exosome Therapy, and Aftercare Elite? These treatments use products that are ordered specifically for your appointment. Hair filler and TED serums are sourced to order, exosome products have a limited shelf life once received, and the Aftercare Elite programme involves pre-ordering PRP consumables and scheduling LLLT sessions. A cancellation with less than 5 working days notice may leave us unable to reallocate these resources, resulting in a direct cost to us. We appreciate your understanding.
Cancellations within the required notice period will result in the deposit being retained. This is not a penalty — it is to cover the direct costs incurred on your behalf. We will always endeavour to rebook you at the earliest opportunity.
We are happy to reschedule your appointment provided sufficient notice is given as outlined in the cancellation policy above. If you reschedule within the required notice period your deposit will be transferred to your new appointment date — it will not be forfeited.
We ask that rescheduled appointments are booked within 3 months of the original date. Deposits held beyond this period may be forfeited at our discretion.
To reschedule, please contact us as early as possible by email at [email] — please do not simply not attend without letting us know.
We ask that you arrive on time for your appointment. Appointments are scheduled to allow sufficient clinical time for each client and late arrivals can affect the quality of your treatment and the appointments of other clients.
If you are running late please let us know as soon as possible. We will always do our best to accommodate you within the remaining time.
If you arrive more than 15 minutes late without prior notice, we may need to shorten or reschedule your appointment. In this instance the deposit may be retained at our discretion to cover the time reserved.
Where a deposit is eligible for refund — for example, where cancellation was made within the required notice period — refunds will be processed within 5 working days to the original payment method.
If HHR needs to cancel or reschedule your appointment for any reason, your deposit will be refunded in full or transferred to your new appointment — whichever you prefer.
In the rare event that you are unhappy with any aspect of your treatment or experience, please contact us at [email] and we will do our best to resolve the matter promptly and fairly.
Deposits are taken at the time of booking by card payment via a secure payment link sent to your email address. We use a fully encrypted payment system and do not store card details.
Your deposit confirmation will be included in your booking confirmation email along with appointment details, pre-treatment guidance, and our cancellation policy.
We do not accept cash deposits. All deposits and balances may be settled by card on the day of your appointment. Bank transfer is available on request — please contact us to arrange this.
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