Harrogate Hair Restoration
How appointments work at Harrogate Hair Restoration, our deposit and cancellation policy, and what to expect when you book.
Appointments at Harrogate Hair Restoration are booked through our online booking system, or by email if you would prefer. Your appointment is secured with a £50 deposit, which is deducted in full from the cost of your treatment on the day.
Every new client begins with a Cosmetic Scalp Analysis before any treatment is recommended or booked. This ensures we understand your scalp and your goals before anything begins.
To confirm a room for your appointment, we ask that bookings for the next day are made before 2:00pm. Requests made after 2:00pm will be offered the following day at the earliest.
Microneedling treatments require at least 10 days’ notice. The active complex used in your session is ordered in specifically for you, so that nothing is held in stock — which means we need a little time before your first session. Once your course has begun, your remaining sessions are scheduled with you in clinic and are not subject to this lead time.
What you pay at booking depends on the appointment, and it always comes off your treatment cost — it is never an additional charge. Shorter treatments are paid in full when you book. Microneedling takes a deposit, with the balance settled in clinic. Either way, it exists to cover the clinical time and the products reserved specifically for you.
Deposits are refunded in full where more than 48 hours notice is given. Cancellations with less than 48 hours notice will result in the deposit being retained.
Please arrive on time for your appointment. Appointments are scheduled to allow sufficient time for each client and late arrivals may affect the quality of your treatment.
If you are running late, please let us know as soon as possible. Clients arriving more than 15 minutes late may need to be rescheduled and the deposit will be retained in this instance.
Phase 1 rates are our early adopter prices — the lowest we will offer, available to clients booking while the clinic operates its current treatment menu. These rates will increase as the clinic grows and the treatment menu expands.
All cosmetic procedures at Harrogate Hair Restoration are available to clients aged 18 and over only. We are unable to carry out any treatment on anyone under the age of 18, regardless of parental consent.
In the rare event that you are unhappy with any aspect of your treatment or experience, please contact us at info@harrogatehairrestoration.com and we will do our best to resolve the matter promptly and fairly.
Appointments can be booked online at any time. Choose your treatment, pick a time that suits you, and secure the slot with a £50 deposit.
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